Emerald Echoes
Emerald Echoes is a narrative puzzle adventure featuring beautifully-illustrated puzzles and tactile artifacts. Through the eyes of a historical researcher, players uncover the story of a legendary alchemist and her companions. Told over four chapters, Emerald Echoes is a standalone sequel to The Emerald Flame.
Within each chapter, there is a collection of unlabeled items, along with a series of green puzzle folders labeled numerically in the order they should be solved (1.1, 1.2, 1.3, and so on). There are thirteen puzzle folders in total. There are also some blue folders that do not contain any puzzles but should be opened as part of the same numerical sequence to reveal more pieces of the story.
Each green folder contains at least one written document to investigate — this should be used as a jumping off point as you piece together which items are needed to solve the puzzle. Within each puzzle folder is also a pocket with a card labeled “Analysis,” featuring incremental hints, as well as the solution, for each puzzle.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at underhillgaming111@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at underhillgaming111@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at underhillgaming111@gmail.com.
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